Refund policy
HEXJAW™ Return & Refund Policy
At HEXJAW™, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
30-Day Return Policy
We offer a 30-day return window from the date your order is delivered.
To be eligible for a return, the item must:
• Be unused and in its original condition
• Include all original packaging and accessories
• Not show signs of excessive wear, damage, or misuse
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on products that have been used and come into direct contact with the mouth, face, or skin unless they arrive defective or damaged.
Examples include:
• Jaw trainers and mouth-contact products
• Personal care items
• Beauty and grooming products that have been opened or used
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
• Your order number
• A description of the issue
• Clear photos or videos showing the product and packaging
Once approved, we will provide a replacement or refund at no additional cost.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 5–10 business days.
Please note that your financial institution may require additional processing time before the funds appear in your account.
Return Shipping
Customers are responsible for return shipping costs unless:
• The item was damaged during shipping
• The item was defective
• The wrong item was received
Order Cancellations
Orders may be canceled within 12 hours of purchase.
Once an order has been processed or shipped, it can no longer be canceled.
Contact Us
For return or refund assistance, please contact:
HEXJAW™
Built For Definition™