Shipping policy
HEXJAW™ Shipping Policy
At HEXJAW™, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or holidays will be processed on the next business day.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Times
United States
Standard Shipping: 5–10 business days
International Shipping
Delivery times vary by destination and may take 7–20 business days depending on local customs and carrier operations.
Please note that delivery times are estimates and are not guaranteed.
Shipping Costs
Shipping rates are calculated at checkout based on the destination and shipping method selected.
We may offer free shipping promotions on qualifying orders from time to time.
Order Tracking
Once your order ships, you will receive a tracking number via email so you can monitor your shipment's progress.
Please allow 24–72 hours for tracking information to update after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
HEXJAW™ is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses.
Lost or Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the product and packaging.
If your package is lost in transit, please contact us, and we will work with the shipping carrier to assist in resolving the issue.
Shipping Delays
While we strive to deliver all orders on time, delays may occur due to weather conditions, carrier issues, customs inspections, high seasonal demand, or other circumstances beyond our control.
We appreciate your patience and understanding in such situations.
Contact Us
If you have any questions regarding your shipment, please contact our support team at:
HEXJAW™
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